Your 24/7 dental receptionist.
Never miss a new patient.
Reel Reception handles new-patient intake, books cleanings and consults on your schedule, answers insurance questions, and warm-transfers post-op concerns or dental emergencies — so your front desk isn't drowning in voicemails Monday morning.
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Everything a great receptionist does. None of the overhead.
Reel Reception is the receptionist you'd hire if you could clone yourself.
Always on, never voicemail
Calls get answered evenings, weekends, and while your team is in back-to-back appointments. No more lost new patients because the phone went unanswered.
Books cleanings and consults
Your AI checks your practice schedule, offers real open slots, and books cleanings, consults, and follow-ups over the phone.
Screens new patients
Captures name, insurance, reason for visit, and preferred provider. Your front desk gets a clean intake — not a voicemail backlog.
Answers insurance and FAQs
What insurance do you take? In-network with Delta? What does a cleaning cost without insurance? Answered instantly in your voice.
Triages emergencies and post-op
Trained on urgent keywords (pain, swelling, knocked out, post-op). Warm-transfers true emergencies to your cell — the rest gets a routine callback.
Confirmations + fewer no-shows
Every booking sends a confirmation email. Logged appointments mean your team can text reminders before the visit.
How it works
From the caller's first ring to a booked appointment — without you picking up the phone.
Patient calls your number
New patients, anxious post-op callers, and routine cleanings all get a real, professional voice — not a voicemail.
Reel Reception handles it
Routine asks — hours, insurance, costs — answered in seconds. New patients get intake-screened. Bookings drop straight into your schedule.
Emergencies reach you live
When someone's in pain or had a post-op complication, your assistant warm-transfers the call to your on-call line.
Frequently asked questions
Can it handle new patient intake over the phone?
Yes. It captures name, contact, insurance provider, reason for visit, and preferred provider — and books the appointment if you want it to.
Will it understand insurance questions?
It answers the FAQs you train it on — which plans you accept, in-network providers, self-pay rates. It won't invent answers; if it doesn't know, it takes a message.
What happens with after-hours emergencies?
You train it on your emergency keywords (severe pain, swelling, trauma, post-op bleeding). Triggered calls warm-transfer directly to your on-call number.
Can it integrate with our practice management software?
Today it works with Google Calendar for scheduling. We can talk about your PMS — Dentrix, Open Dental, Eaglesoft — if there's a workflow we should support.
Does it sound like a robot?
No. Callers consistently can't tell on the phone. Email us for a sample call recording.
Stop losing new patients to voicemail.
Get a dental receptionist that's on call 24/7. Email us for a demo.