Terms of Service

• Program name: Reel Reception
• Operator: SnappyTech LLC
• Web: reel-reception.com
• Customer support: support@reel-reception.com

Reel Reception is a 24/7 AI phone receptionist for licensed real estate professionals. The Service answers inbound calls, responds to common questions about your business and listings, books showings and consultations on your Google Calendar, sends confirmation emails to callers, and routes urgent calls to your cell phone via warm transfer. Calls are summarized and logged in your dashboard.

You must be at least 18 years old and a licensed real estate professional (or operating with the authorization of one) to use the Service. You agree to provide accurate information about yourself, your business, and your listings, and to keep that information current.

The Service is currently invite-only. Account access is granted by SnappyTech LLC.

You agree NOT to:

• Misrepresent your identity, brokerage, or licensing status
• Use the Service to make outbound solicitations or unsolicited bulk communications
• Upload illegal content, content that infringes another party's rights, or content you do not have authorization to publish
• Reverse-engineer, scrape, or attempt to bypass Service security
• Interfere with the Service, its providers, or other customers' use of it

We may suspend or terminate accounts that violate these rules.

The Service is currently invite-only. Subscription pricing, billing cycles, taxes, refund policy, and cancellation terms will be published before paid availability begins, and you will be asked to accept those terms separately.

You retain ownership of your account content (FAQs, listings, descriptions, photo URLs, showing instructions). You grant SnappyTech LLC a worldwide, non-exclusive, royalty-free license to use that content solely to operate the Service for you.

The Service itself, including software, branding, documentation, and content (excluding your account content), is the property of SnappyTech LLC or its licensors.

We aim for high availability but do not guarantee uninterrupted service. Phone, calendar, and email delivery rely on third-party providers (including Twilio, Google, Resend, ElevenLabs, and Anthropic) whose outages are outside our control. We will use commercially reasonable efforts to restore service promptly when issues occur.

The Service is provided "as is" and "as available". To the fullest extent permitted by law, SnappyTech LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost bookings, lost revenue, lost data, or missed business opportunities. Our aggregate liability for any claim arising out of or related to these Terms or the Service is limited to the fees you paid us in the twelve (12) months preceding the claim, or one hundred US dollars (USD $100), whichever is greater.

You may cancel your account at any time by emailing support@reel-reception.com. We may suspend or terminate accounts that violate these Terms or applicable law, or with 30 days' prior notice for any other reason. Upon termination, your data is deleted or anonymized per the retention schedule in our Privacy Policy.

These Terms are governed by the laws of the State of Nevada, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved in the state and federal courts located in Nevada, except where applicable law requires another forum.

We may update these Terms. The "Effective date" at the top reflects the most recent revision. Material changes will be communicated to account holders via email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

SnappyTech LLC
Reel Reception support
support@reel-reception.com

See also our Privacy Policy.