Your 24/7 insurance receptionist.
Never miss a quote.
Reel Reception takes quote requests, answers basic policy and claims questions, books policy reviews on your calendar, and routes after-hours accident and storm calls straight to your cell — so a single weather event doesn't bury you in voicemails.
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Everything a great receptionist does. None of the overhead.
Reel Reception is the receptionist you'd hire if you could clone yourself.
Always on, never voicemail
Accidents and storms don't keep business hours. Your callers get a real voice the moment they need one.
Captures quote requests
Name, contact, line of business (auto, home, life, commercial), current carrier, renewal date — a clean lead in your inbox.
Books policy reviews and renewals
Checks your calendar and books reviews directly. Renewals stop slipping through the cracks.
Answers policy FAQs
Office hours, payment options, carriers, claims phone numbers, ID card requests — all in your voice with your exact answers.
Routes claims and emergencies
After-hours accidents, storm claims, urgent policy questions — warm-transferred live to your cell, or queued and flagged for first thing tomorrow.
Confirmation by email
Every quote request, booking, or claim intake confirmed by email so nothing falls through.
How it works
From the caller's first ring to a booked appointment — without you picking up the phone.
Caller dials your number
Quote shoppers, existing clients with questions, and after-hours accident calls all get a real voice — not a voicemail.
Reel Reception handles it
Quote requests captured, policy FAQs answered, reviews booked. Drops straight into your CRM workflow.
Urgent claims reach you live
Major accident or storm claim? Your assistant warm-transfers the call to your cell instead of letting it sit overnight.
Frequently asked questions
Will it give quotes over the phone?
It captures the information you need to quote — coverage, current carrier, renewal date — and routes the request to you. It doesn't bind or quote prices on its own.
What about after-hours storm or accident surges?
You define the urgent triggers. Storm and accident calls warm-transfer (or queue and flag as urgent for the morning — your call).
Can it answer claims status questions?
It can answer the FAQs you train it on — your office number, carrier claim lines, what to do at the scene. It doesn't pull live claim data from carriers.
Will it work for commercial lines?
Yes. You set the intake fields per line of business — auto, home, life, commercial — and it adapts.
Does it sound human?
Yes. Most callers can't tell on the phone.
Don't let a single storm bury your phones.
Get an insurance receptionist that's on call 24/7. Email us for a demo.