Your 24/7 property management receptionist.
Tame the after-hours phone.
Reel Reception triages maintenance requests, books vacancy showings on your calendar, answers tenant questions about rent and policies, and routes true emergencies to your on-call line — so a midnight water leak doesn't become a Monday morning crisis.
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Everything a great receptionist does. None of the overhead.
Reel Reception is the receptionist you'd hire if you could clone yourself.
Always on, never voicemail
Tenants don't read your office hours. Calls get answered nights, weekends, and during showings.
Triages maintenance requests
Emergency vs. routine, sorted in real time. Burst pipes get a warm-transfer; broken dishwashers get a ticket for tomorrow.
Books vacancy showings
Prospective tenants call, get qualified, and self-book a showing on your calendar — no leasing-agent ping-pong.
Answers tenant FAQs
Rent due dates, payment options, pet policies, parking, office hours — answered instantly in your voice.
Routes emergencies to on-call
Water, gas, no heat, lockouts after hours — warm-transferred to whoever's on call tonight. Routine items wait.
Email confirmations + paper trail
Every maintenance ticket and showing confirmed by email. Tenants get a record; you get a clean log.
How it works
From the caller's first ring to a booked appointment — without you picking up the phone.
Tenant or prospect calls
Maintenance, leasing inquiries, rent questions, and after-hours emergencies all get a real voice — not voicemail.
Reel Reception handles it
Routine items get tickets and FAQ answers in seconds. Showings drop on your calendar. Tenants get email confirmations.
Emergencies reach your on-call
Burst pipes, gas smells, lockouts — warm-transferred to your on-call line so they're handled in minutes, not the morning.
Frequently asked questions
How does it know what's an emergency vs. routine?
You teach it your triggers — water, gas, no heat, lockouts. Those warm-transfer. Everything else opens a routine ticket.
Can it book showings for vacant units?
Yes. It checks your Google Calendar (or your leasing agent's), qualifies the prospect, and books — confirmed by email.
Will tenants know they're talking to AI?
Most don't — the voice is natural. We recommend disclosing per state law where applicable; that line can be added to the opening.
Can it integrate with our maintenance ticketing system?
Today it logs requests and emails them. We can talk about your stack — AppFolio, Buildium, Yardi — if there's a workflow we should plug into.
Does it cover multiple properties?
Yes — one assistant can handle multiple buildings, with property-specific FAQs and on-call routing.
Stop letting a midnight leak become a Monday crisis.
Get a property management receptionist that's on call 24/7. Email us for a demo.