Your 24/7 veterinary receptionist.
Never miss an emergency call.
Reel Reception triages emergencies, books wellness visits, fields vaccine and prescription refill questions, and warm-transfers urgent pet emergencies to your on-call vet — so worried owners get a real voice the second they call.
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Everything a great receptionist does. None of the overhead.
Reel Reception is the receptionist you'd hire if you could clone yourself.
Always on, never voicemail
Pets don't get sick on a schedule. Your phone gets answered nights, weekends, and during back-to-back surgeries.
Books wellness and recheck visits
Checks your clinic calendar, offers real open slots, and books exams, vaccinations, and rechecks over the phone.
Triages emergency calls
Trained on cues like bleeding, seizure, hit by car, trouble breathing, toxin ingestion. Warm-transfers true emergencies; books urgent same-day for everything else.
Answers common pet-owner FAQs
Vaccine schedules, heartworm prevention, boarding availability, fees, hours, species you treat — all answered in your voice.
Handles refill and records requests
Captures pet name, owner, medication, and last fill date — and pushes the request to your team for approval. It never authorizes refills on its own.
Confirmations by email
Every booking sends a confirmation. Owners get a paper trail; you get cleaner schedules.
How it works
From the caller's first ring to a booked appointment — without you picking up the phone.
Owner calls your number
Anxious owners, routine wellness, and after-hours emergencies all get a real, calm voice instead of a voicemail.
Reel Reception handles it
Routine questions — hours, vaccines, boarding, refills — answered in seconds. Visits drop straight into your calendar.
Emergencies reach the on-call vet
If a pet is in distress, your assistant warm-transfers the call to your on-call line in real time.
Frequently asked questions
How does it know what's a real emergency?
You train it on the cues that matter — bleeding, seizures, breathing trouble, toxin exposure, hit-by-car. Triggered calls transfer immediately. Borderline cases get booked as urgent same-day.
Can it handle prescription refill requests?
It captures pet, owner, medication, and prescribing vet — then queues the request for your team. It never authorizes a refill on its own.
Will it know our boarding availability?
If your boarding calendar lives in Google Calendar or you train it on the rules, yes. It can quote availability and book stays.
What about species we don't see?
You tell it which species you treat. Exotic, large-animal, or out-of-scope callers get a polite decline and (optionally) a referral.
Does it sound human?
Yes. Owners consistently can't tell on the phone.
Never miss an after-hours emergency.
Get a veterinary receptionist that's on call 24/7. Email us for a demo.